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Overcoming Technology Challenges in iGaming: Insights from SOFTSWISS’s CTO

by Sienna Marques
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Overcoming Technology Challenges in iGaming: Insights from SOFTSWISS's CTO

The rapid growth of the iGaming industry has led to the emergence of high-profile events that attract thousands of delegates and speakers, yet these gatherings often overlook the needs of a technology-driven audience.

Commonly, conferences feature panels on market expansion, keynote speeches on regulation, and networking sessions primarily targeted at business development teams. Engineers attending these talks often leave empty-handed, lacking ideas relevant to their roles.

As ICE gears up to introduce the Digital and FinTech Transformation Hall in 2027, it has teamed up with SOFTSWISS to organize the Tech Race Summit. In anticipation of this event, Sergey Kastukevich, the chief technology officer at SOFTSWISS, discusses the importance of establishing a dedicated space for technical conversations within the industry and describes what an engineer-focused conference might entail.

Kastukevich outlines five key reasons why this dialogue is necessary:

1. **Dedicated space for technology discussions is absent**
"As an engineer, I want to take ideas from an event. I want new perspectives, practical lessons, and a better understanding of where technology is heading."
iGaming events typically prioritize business aspects, crucial as they might be for market and relationship growth. However, this focus often neglects the needs of those who are developing the actual platforms. Engineers in the field require a dedicated setting to collaboratively address shared technical challenges. Architects want to discuss system design, while developers seek insights into solving technical issues they face.

2. **The industry has outgrown existing technical discussions**
"Too often, conferences become marketing exercises. Companies spend twenty minutes explaining how great their products are. It looks like a competition to attract clients, wrapped in the language of a conference."
Having matured over the last two decades, iGaming has evolved from borrowing practices from other sectors to managing complex platforms that serve millions of users efficiently and under strict regulations. This level of sophistication demands a corresponding depth in the technical discussions held at industry events.

3. **Modern infrastructure complexity is increasing**
"When you stay inside your own industry, you tend to see only familiar solutions. When you start talking to people from other sectors, unexpected ideas appear."
iGaming might seem straightforward from an outsider's perspective. However, it encompasses a highly intricate technology ecosystem that must support considerable transaction volumes, ensure real-time payment processing, and comply with various regulatory environments. Learning from how different sectors manage their infrastructure can lead to innovative approaches in iGaming.

4. **Fast-paced industries require resilient technology**
"AI is the new high-load – the way high-load architecture was the hot topic five years ago. Everyone had a talk about it. So now ignoring AI would be just as wrong."
Technology evolves swiftly, with changes in iGaming occurring at a remarkable pace. Techniques that were once considered cutting-edge may quickly become standard as the industry adapts to necessities like AI-assisted development and high-load architectures. Companies that fail to keep pace risk losing both revenue and players in real time.

5. **Breaking out of the iGaming technology bubble**
"Innovation often happens when different perspectives meet."
The tendency for specialists in any field is to reference and compare only with their immediate industry, a practice that limits innovation. Significant and impactful ideas often emerge when professionals from various sectors come together to share experiences. Enhanced conversations will lead to stronger outcomes for the iGaming industry.

The Tech Race Summit 2026 is scheduled for September 10 in Warsaw, featuring over 30 speakers from AWS, Google, Oracle, and Cloudflare among others.

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