Holland Park Leisure, which runs adult gaming centres in Leicester, has been fined £150,000 by the UK Gambling Commission for not implementing essential measures that would allow customers to self-exclude from its venues. The company neglected to establish a self-exclusion scheme that would enable patrons to bar themselves from gambling across its three locations in Leicester.
The Commission highlighted that it had previously reminded Holland Park about its responsibility to manage a multi-operator self-exclusion scheme. Despite these reminders, the necessary actions were only taken after the Commission revoked Holland Park's gambling license in October 2025.
Additionally, the operator was criticized for its delayed response and for providing inaccurate information during a recent regulatory audit. Alongside the financial penalty, Holland Park Leisure will undergo an independent audit of its procedures related to self-exclusion and will also implement further training for staff to ensure they can identify and assist self-excluded customers effectively.
John Pierce, Director of Enforcement and Intelligence at the Gambling Commission, emphasized the importance of compliance among operators, stating, "It is important that all operators fully integrate with the scheme and maintain effective safeguards for self-excluded customers. Every operator must ensure that they are fully participating in a recognised multi-operator self-exclusion scheme, that they have effective procedures to identify and prevent self-excluded customers from gambling in any of their premises, and that their staff are trained to manage self-exclusion and direct individuals to relevant support services. These are not optional requirements; these are fundamental licence conditions designed to protect consumers from harm. Operators that fail to meet them can expect regulatory action."
