Holland Park Leisure, which runs adult gaming centers in Leicester, has been fined £150,000 by the UK Gambling Commission. This penalty was imposed after the company failed to establish a self-exclusion mechanism allowing customers to voluntarily ban themselves from its venues.
The Gambling Commission found that Holland Park Leisure did not implement the necessary self-exclusion scheme for its three Leicester locations, despite having been reminded of this obligation. The situation culminated in October 2025 when the Commission suspended Holland Park's gambling license due to its lack of compliance.
Further investigation revealed that Holland Park also acted with undue delay and misrepresented information during a regulatory audit. In addition to the hefty fine, the company is required to undergo an independent audit of its self-exclusion procedures and provide staff training to ensure that employees can effectively identify self-excluded customers.
John Pierce, Director of Enforcement and Intelligence at the Gambling Commission, emphasized the critical nature of compliance with self-exclusion measures. He stated, "It is important that all operators fully integrate with the scheme and maintain effective safeguards for self-excluded customers. Every operator must ensure that they are fully participating in a recognised multi-operator self-exclusion scheme, that they have effective procedures to identify and prevent self-excluded customers from gambling in any of their premises, and that their staff are trained to manage self-exclusion and direct individuals to relevant support services. These are not optional requirements. They are fundamental licence conditions designed to protect consumers from harm. Operators that fail to meet them can expect regulatory action."
