By
Phil
– January 5, 2023
Hong Kong Jockey Club announced that Dennis Hau has been appointed Executive Director, Customer Strategy, Insights and Innovation, (EDCSII), effective 11 January 2023.
He will join the Board of Management as a member and report to Mr Winfried Engelbrecht–Bresges, the Club’s Chief Executive Officer.
As the Director of Customer Strategy, Insights and Innovation Division (CSII), Mr Hau is responsible for driving ongoing transformation at the Club to a customer-centric organization. His role is to create a customer strategy that encompasses all segments, businesses and channels. He will also coordinate the creation of customer experiences and customer service across all segments, businesses and channels.
Hau, a seasoned leader, has extensive experience in business development, portfolio management and customer service across Asia. He is also able to manage digital customers from the Mainland and Hong Kong.
Before joining the Club Mr Hau served as the Group Vice President at Tencent Music Entertainment Limited. He was responsible for several acquisition and merger initiatives, and he also established the Tencent International Product Centre (and International Business Group) during his time at Tencent. His duties included product development, business intelligence and data analysis in both the Mainland and Hong Kong.
