The Alcohol and Gaming Commission of Ontario (AGCO) has levied a fine of approximately €80,400 against Betty Gaming due to deficiencies in its age-verification systems that allowed underage users to access its gambling platform, Betty.ca.
An investigation revealed that a technical glitch discovered in November 2025 led to nine individuals under the legal gambling age of 19 opening funded accounts, using them to gamble. Additionally, there were 14 more underage users who registered but did not make any deposits.
The AGCO asserted that Betty Gaming failed to adhere to Ontario's gaming regulations by permitting underage individuals to create accounts without conducting the required verification checks on player information prior to registration. Gambling companies in Ontario are mandated to verify player eligibility and ensure the accuracy of the account information provided.
The fine relates to violations of the Registrar's Standards for Gaming, which stipulate that companies must prevent underage individuals from registering, logging in, or engaging in online gambling. In Ontario, individuals must be at least 19 years old to participate in online gambling, except for purchasing lottery tickets online, where the minimum age is 18.
Dr. Karin Schnarr, Chief Executive Officer and Registrar of AGCO, emphasized the importance of maintaining the legal age requirement as a fundamental protection in Ontario’s gaming industry. "Young people must not be able to create accounts, deposit money, or gamble online. Registered operators are responsible for ensuring their systems are functional before they are launched. When those responsibilities are neglected, we will take action to safeguard young people and maintain trust in Ontario's regulated market."
