Fusion Contact Centers specializes in providing support for Online Gaming companies. We offer front and back office assistance to help users make the most of their gaming experience. Our team of highly trained professionals, including Game Content Managers, Moderators, Players, and Social Networking Experts, are available in real time to manage threats and provide help desk support and technical solutions. By outsourcing these tasks to us, you can free up your game development team to focus on their core responsibilities. We proactively manage your community and address issues before they negatively impact your game and community. Our Subject Matter Experts work with your team leaders as needed to provide technical support and customer care through various channels. We also provide data and reporting analytics to help you identify trouble areas and understand user behaviors. By partnering with us, you can profile, protect, serve, and manage your gaming community effectively. We monitor over 35,000 messages daily to ensure a safe language and content community, which can help retain and grow your user base and generate revenue. Our proprietary applications can seamlessly integrate with your CRM solution, providing a smooth interface for reporting and analysis. We handle non-revenue producing activities so your developers can focus on game development. Additionally, we serve as a benchmarking partner, offering insights into trends, trouble spots, user behaviors, and experiences. Our clients consider us an extension of their business and a valuable partner.